CRM News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center

Choosing The Best AI Provider for Your Contact Center

CRM

The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways

CRM

Is Salesforce the CRM Villain of 2025?

CRM

Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams

CRM

The Top CRM Vendors to Consider in 2025

CRM

10 Agentforce Case Studies, and What We Learned from Them

CRM

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

CRM

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM

CRM vs. ERP: How Do They Differ, and Do I Need Both?

CRM

What Is CPaaS? A Definition, Use Cases, and Top Providers

CRM

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM

What Is CRM (Customer Relationship Management)? The Comprehensive Guide

CRM

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

CRM

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CRM

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

CRM

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise