CRM News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center

Choosing The Best AI Provider for Your Contact Center

CRM

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

CRM

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

CRM

Microsoft Dynamics 365: An Overview of All the Apps

CRM

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

CRM

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

CRM

What Is ServiceNow University? An Introductory Guide

CRM

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

CRM

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

CRM

Salesforce Debuts Agentforce 3: The Top Takeaways

CRM

15 Use Cases for Generative AI in Marketing

Conversational AI

Big CX News from NiCE, Genesys, Salesforce, & Gartner

CRM

Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs

CRM

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Conversational AI

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

CRM

15 Use Cases for Generative AI in Sales