CRM & Customer Data Management

CRM & Customer Data Management

The Mobile CX Gap Costing Enterprises Millions

CRM & Customer Data Management

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

CRM & Customer Data Management

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

CRM & Customer Data Management

Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

CRM & Customer Data Management

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

CRM & Customer Data Management

The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk