The Future of CX in a Post-Pandemic World and the Role of CRM

Rob Scott

CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot

Hubspot Strategy

Watch on YouTube

In this session we discuss the following:

  • As we surface from the pandemic, why should business leaders prioritise customer experience?
  • Has the role of the CRM changed or evolved as a result of the pandemic?
  • Many businesses are now beyond survival mode. What’s next?

If you’re looking for more information on this topic visit Hubspot.

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