The Future of CX in a Post-Pandemic World and the Role of CRM

CX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot

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Last Edited: October 13, 2021

Rob Scott

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In this session we discuss the following:

  • As we surface from the pandemic, why should business leaders prioritise customer experience?
  • Has the role of the CRM changed or evolved as a result of the pandemic?
  • Many businesses are now beyond survival mode. What’s next?

If you’re looking for more information on this topic visit Hubspot.

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