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AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Accenture Acquires Faculty to Scale Safe Enterprise AI
Customer Journey Orchestration: Unifying Data, Reducing Friction, and Improving CX
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
How to Build a Winning Customer Experience Strategy in 2026
Fixing the Tech-Stack Cracks That Hurt Your CX With Experience Orchestration
Unpacking Forrester’s CX Predictions for 2026
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
CCTV Eases Frontline Retail Stress While Wearables Can Backfire, QUT Study Finds
Capita’s Secret to Better CX? Prioritize Process First
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
