Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Customer Analytics & Intelligence
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Agentic AI Key to Strong NICE Quarter
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
AI in Customer Support: 7 Industry Pros Share Their Predictions
Twilio Closes Its Largest Segment Deal Ever
Big CX News from Google, Cisco, HubSpot, & Pega
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
CRM & Customer Data Management
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
