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Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
What Is Customer Feedback Management?
Big CX News from Google, Cisco, HubSpot, & Pega
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
CRM & Customer Data Management
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Big CX News from Zoho, Google, Cisco, & Salesforce
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Google Launches an AI Agent That Will Call Customer Service for You
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Telefónica Tech Targets Customer Service with New GenAI Platform
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
