Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
5 Disruptive Use Cases for AI in Customer Experience
What Is Agentforce, and How Does It Work? The Ultimate Guide
Contact Center AI: The Story So Far, and What Comes Next?
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
