Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Mitel Launches GenAI-Powered Speech Analytics Platform
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
