Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
Contact Center Virtual Agents: Trends, Best Practices, & Providers
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
How a Wrap Up Bot Saved One Contact Center $17MN a Year
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
