Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Customer Analytics & Intelligence
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
Klarna is All in on AI, Plans to Slash Workforce in Half
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Transitioning to a Dynamic Data Hub: The Future of CX
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Zendesk Report Predicts the End of Customer Wait Times
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
How Voice Modulation and Control Can Transform Your Customer Interactions
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
