Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Zendesk Targets “Essential” AI Startups with Global VC Arm
Customer Analytics & Intelligence
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
RingSense Receives “Significant” Sales Performance Enhancements
Big CX News from NICE, Genesys, Pega, & Sanas
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
HubSpot Announces Sensitive Data Tools for Smart CRM Users
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
Big CX News from AWS, NICE, & Salesforce
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
