Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
The Expanded Avaya-RingCentral Partnership: A Closer Look
Customer Analytics & Intelligence
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Afiniti Unveils New AI-Powered Avaya Integration
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Legacy Thinking and Process Don’t Work for AI-Powered CX
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
AI Training AI: Welcome to the Intelligent Contact Center
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
