Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Forrester’s Customer Experience Predictions for 2026
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
