Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Big CX News from AWS, Bandwidth, Concentrix
AWS Throws Its Hat Into the Generative AI Ring
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Contact Center Agents May Leak Sensitive Information to ChatGPT
Aircall Introduces AI Transcription Features for SMBs
Cognigy and Avaya Form Conversational AI Alliance
Twilio Sells Its IoT Business Unit to Kore
Big CX News from Google, AWS, and Cisco
Google Adds a Generative AI App Builder to Its CCaaS Platform
What Are Call Tracking Metrics, and Why do They Matter?
RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams
NICE Launches ‘Groundbreaking’ Generative AI Solution
Diving Into Adobe’s Real-Time CDP Updates
HORISEN SMS Platform Review: Turnkey SMS Solution
“Only 44% of Data and Analytics Teams Add Value” – Gartner
The Latest on Bard, Google’s Answer to ChatGPT
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
