Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
What Is Customer Feedback Management?
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
CRM & Customer Data Management
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
What Is Conversation Intelligence Software? A Strategic Guide for Modern Enterprises
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
