Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Databricks Introduces Data Lakehouse for Retail
Forecast Partners with Sisense on New BI Platform
Aveni.ai Detects Customer Vulnerability with Its Latest Innovation
Protecting Customer Data in the Face of Cyberattacks
Veritone Partners with Snowflake on Unstructured Data Transformation
Northumbrian Water Group Creates an AI Model to Predict CSAT
Dubber and Optus Partner on Mobile Voice Recording
MuleSoft and IBM Partner on Digital Experience Integrations
Dataiku Announces New AI Governance and Oversight Features
Qlik Releases New Integrations for AWS
Voice AI Platform Verbit Nabs $250M in Series E Round
Digital Experience Platform Optimizely to Acquire Welcome
CMA Receives Commitments on Google’s Privacy Sandbox
Alvaria Speech and Text Analytics Review
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
ThoughtSpot Valued at $4.2B with New Funding Round
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
