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AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
AGAT Launches AI Meeting Assistant for Microsoft Teams and Webex
Kore.ai Partners with NVIDIA to Reduce Customer Churn
Databricks Launches Databricks Partner Connect
Marchex Launches Marchex Anywhere
Gainsight Launches New AI Platform
BigBear.ai and Palantir Integrate to Boost Data Offering
Qualtrics is Moving to AWS to Improve Operational Performance
Qlik Data Integration Added to Google Cloud Marketplace
OpenText to Acquire Zix for $860M
Dataiku Now Available on Google Cloud Marketplace
Evolve IP and Dubber Join Forces
Unified CXM Firm Sprinklr Unveils AI Studio
Qlik Launches New Cloud Region in APAC
QuestionPro Acquires Conversational Intelligence Firm Bryght AI
Qlik Launches Hybrid Cloud Service Qlik Forts
Oracle Launches New AI Services for Oracle Cloud
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
