Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Speakeasy AI Receives US Patent for Speech to Intent
Yellow.ai Introduces Voice AI Bots
The Importance of Customer Analytics
Which 15 Customer Data Points Are Most Important?
Domo Introduces Updated Version of Domo Everywhere
Dialpad to Expand the Team in India
How Text Analytics Help Contact Centres
GraphDB 9.8 Introduces Text Mining Integration
BLEND Acquires GM Voices
How Speech Analytics Offers Support To Live Agents
Continental and Elektrobit Integrate Amazon’s Alexa
ThoughtSpot Launches Support for Snowpark
Conversational AI Firm Webio Receives a €500k Investment
Verint AI and Analytics Solutions Receive Highest Customer Scores
AppTek Picked as a High-Quality Provider by CallMiner
Sinch Acquires MessageMedia for $1.3B
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
