Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Compliance Call from Nimans & ReTell
Talking Toll Fraud with Tollring at BroadSoft Connections
Aeriandi Adds Automatic Speech Recognition to its PCI Compliant Voice Services
BT Wholesale and Tollring Give Resellers Control to Combat Fraud
Akixi Introduces New Smartphone App at Connections 2017
SPECIAL REPORT: Call Recording & The Right to Be Forgotten
GDPR – An Overview Focused Around Call Recording
Acxiom Partners with Data Compliant to Help Brands Accelerate GDPR Readiness
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
New Technology First to Decipher ‘Deeper’ Human Personality Traits Real Time
8×8 Contact Centre Review: Removing the Clutter to Boost Performance
Transcription Technology Launched to Revolutionise Analysis of Spoken Voice
Oak Expands Reseller Sales Opportunities with New Appointments
GreenKey & Red Box Partner to Launch Integrated Trading Solution
Aeriandi Study Highlights Brexit Confusion Over MiFID II Compliance
MiFID II & Call Recording – What You Need to Know in a Nutshell
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
