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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Customer Experience Analytics: The Benefits and Opportunities
CRM
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Contact Center
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Gartner RPA Magic Quadrant 2023: The Latest Updates
Qualtrics’ AI Insights Tools Become Generally Available
Contact Center Compliance: The Pitfalls, Best Practices, and Tech
How to Unlock a Complete Picture of Your Customer Experience Performance
What Are Customer Journey Orchestration Platforms?
Democratise CX Insights with Auto-Tracking & Data
Rony Vexelman: “Wouldn’t it be delightful to create a journey that is truly different for each person?”
Professor Mohamed Zaki on CX design: Personalisation and digital capabilities
AWS Introduces ‘Agents for Amazon Bedrock’
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
The Latest BIG News from Microsoft, AWS, Twilio, NICE & SAP
ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings
Twilio Teams Up with AWS In the Name of Predictive AI
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
