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Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
The Wildest Week In Customer Experience AI… So Far
GenAI a Top Trend in Emerging Tech, Forrester Report Finds
Connected Knowledge: How to Turn Siloed Information into a Valuable Single Source of the Truth
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
Loyalty Management
Gainsight Acquires Northpass, Gains a Customer LMS
The Latest BIG News from AWS, Vonage, Pegasystems, and Gartner
Gartner Dissects How AI and Analytics May Change Business Decision Making
AWS Launches a No-Code Service to Connect Various SaaS Applications
Genesys Unveils Its Experience Index, a New Approach to Measuring Customer Experiences
How to Calculate the True ROI of CX
Oracle Unveils a Generative AI Cloud Service
New Innovations Added to Adobe Experience Cloud
Zoom Launches New EU Privacy Features
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
How Could the Internet of Things Change Customer Experience?
A Guide to Customer Journey Analytics In 2023
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
