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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Zoom, Oracle to Optimize Telehealth Services
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Big CX News from AWS, Bandwidth, Concentrix
AWS Throws Its Hat Into the Generative AI Ring
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Contact Center
Contact Center Agents May Leak Sensitive Information to ChatGPT
Aircall Introduces AI Transcription Features for SMBs
Twilio Sells Its IoT Business Unit to Kore
What Are Call Tracking Metrics, and Why do They Matter?
NICE Launches ‘Groundbreaking’ Generative AI Solution
Diving Into Adobe’s Real-Time CDP Updates
“Only 44% of Data and Analytics Teams Add Value” – Gartner
The Latest on Bard, Google’s Answer to ChatGPT
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
OpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using It
An Overview of Adobe Customer Journey Analytics
Voice 2.0 and the Rise of Intelligent Voice in CX
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Protecting Customer Data in the Face of Cyberattacks
