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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Uniphore Acquires Red Box to Free Up Conversational Data for Its AI
The Latest On the Layoffs at Microsoft, Google, and Amazon
Big CX News from Calabrio, Gartner, Dialpad, and Snowflake
Gartner Halves Its 2023 Prediction for IT Spending Growth
Snowflake X SnowConvert Merger Accelerates Cloud-Data Migrations
Dialpad Does AI Differently. Now, It’s Prioritizing Partnerships and Integrations
Contact Center
What Is DNIS, and How Does It Work?
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
It’s Your Last Chance to Apply for the CX Awards 2023
What Is Call Analytics, and How Is It Used In Contact Centers?
SMBs Must Adapt and Evolve to Survive
Event News
CX Awards Applications Close This Friday! 🚨
The Application Deadline Is Almost Here for CX Awards 2023
How to Use Call Tagging to Sort Call Recordings in a Call Center?
ChatGPT Could Change Customer Experience: Here’s How
Reasons to Apply for the CX Awards 2023
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
