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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
How Will the Latest Microsoft Innovations Enhance CX?
Contact Center
Zoom Teases Its Contact Center AI Roadmap
Pegasystems Debuts a Personalized Customer Outreach Solution
What Is First Response Time, and How Can I Measure It?
ZoomInfo Announces New Integrations
NICE Joins Forces With the British Transport Police
IBM Cognos Analytics: A Leading BI Solution
Gartner Magic Quadrant for Enterprise Agile Planning Tools 2022
The Top 10 Customer Data Analytics Tools in 2022
Microsoft Announces New Customer Journey Orchestration Capabilities
Accenture Acquires Ergo
Moderna Expands SAP Partnership to Support Business Transformation
Is Trustworthy AI the Next CX Differentiator? IBM Research Reveals All
Zoom Launches a Conversational Analytics Solution
How to Strengthen Your Reporting Strategy
Cyara Acquires Botium
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
