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Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Twilio Sued for Allegedly Collecting Customer Data Without Consent
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Contact Center
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Twilio Bags Seven-Figure Segment Deal with IBM
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
