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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
The Market for Machine Intelligence: Assessing AI
Red Box Appoints Alison Young as Chief Operating Officer
Reading Between the Lines: Speech Analytics in the Contact Centre
Twilio Makes a Grab for Speech Analytics Specialist Ytica
Oak Clarify Delivered Your Way: New Release Targets Mid-Market & Hosted Telephony Users
Investing in ReTell – Challenging Call Recording Standards
Red Box Announces Voice Data Controller on Salesforce AppExchange
Introducing SO Connect: A Marketing Solution for Offline Businesses
Amazon Polly: Transforming Text into Speech
AMC Technology Microsoft Dynamics CRM Integration Review
Node4 Adds Call Reporting & Analytics to Workplace Experiences Platform
ResDiary and Oak Innovation Partner to Telephony Enable Restaurant Reservations
Innovative Insights and Speech Analytics with SpeechIQ at CCW
Tollring Demonstrates Firm Channel Commitment with New Strategic Hires
Going Beyond Call Centre Analytics with Kakapo Systems
Akixi Review: Hosted Analytics for Businesses Great and Small
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed