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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Contact Center
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
What Exactly Does NVIDIA Do, and Why Should You Care?
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
HubSpot Announces Sensitive Data Tools for Smart CRM Users
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Afiniti Unveils New AI-Powered Avaya Integration
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Legacy Thinking and Process Don’t Work for AI-Powered CX
CRM
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
