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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center
AI Training AI: Welcome to the Intelligent Contact Center
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
8 Conversational Analytics Use Cases You Didn’t Know Were Possible
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Zendesk to Acquire Service Automation Provider Ultimate
Dubber Suspends CEO Over “Missing” $26.6MN
Gartner Magic Quadrant for Customer Data Platforms 2024
The Latest BIG News from Cisco, Twilio, HubSpot, AWS, & Vonage
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
