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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center
The Shape of Things to Come
Sentient Machines to ‘Supercharge’ Agent Experience with Genesys
More Backlash to SAP’s Cloud-Only Innovation Approach
CRM
Look Beyond the Horizon to Gain a Competitive CX Advantage
What is Dynamics 365 Customer Insights? And How to Use It
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Salesforce Launches Analytics App ‘Service Intelligence’
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
SAP Acquires LeanIX, Expands Business Transformation Portfolio
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
What Does Zoom’s Federated AI Mean for its Customers?
The Latest BIG News from Vonage, Twilio, Avaya, AWS, & IBM
Outreach Integrates AI Insights Tech with Webex
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
