Cisco AppDynamics and ThousandEyes Form New Integration

The bi-directional integration will strengthen customer digital experience monitoring

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Published: May 15, 2023

James Stephen

Cisco has announced a new bi-directional integration of Cisco AppDynamics and ThousandEyes to strengthen customer digital experience monitoring.

As the integration is active at both ends, data will be exchanged in real time between both solutions.

ThousandEyes offers a network intelligence solution, which produces software to analyze local and wide area network performance. Cisco rolled the company up in 2020.

Liz Centoni, EVP, Chief Strategy Officer, and GM of Applications, said: “Our customers are committed to delivering the best digital experiences for their businesses.

“However, as digital experiences get simpler for consumers, they get more complex for companies.

Customer Digital Experience Monitoring seamlessly brings together our industry-leading application observability and our unparalleled network intelligence, so that customers can uncover all the application and network dependencies not visible before.

Cisco’s solution offers insights into the application and network via internet connectivity metrics for applications and application dependency mapping for network operations.

The combined application and network perspectives help to create differentiated business outcomes, and it is available automatically, without the need for further installations.

The solution reduces Mean Time to Resolution (MTTR), removes observability gaps using actional recommendations, and helps teams to give precedence to network remediation based on the business impact and criticality.

It also enables businesses to remove the barriers to meaningful collaboration that could exist between infrastructure and operations teams, SecOps and DevSecOps teams, and applications developers.

As a result, organizations will be able to act quickly to prioritize revenue, user experience, risk management, cost reduction, and reducing tool sprawl.

The ability to gain a comprehensive view of application health and user journeys, allows businesses to make better decisions and resolve issues faster, which will lead to enhanced user experiences and business outcomes.

According to Cisco, user experience has become an increasingly critical indicator at the boardroom level.

Organizations are now working to make sure they can improve digital experiences using applications that are central to business interactions.

User experience can be affected by a number of factors, however. Finding the root cause as quickly as possible is essential before it impacts the end user, which will ultimately have a negative outcome for the business.

Last month, Cisco announced its intent to acquire Smartlook, a company that specializes in analyzing and contextualizing end-user digital behavior.

In February, Cisco launched Cisco Business Risk Observability, which includes full-stack observability capabilities, and it is available as part of the Cisco FSO Essentials bundle.

Cisco is also announcing the Cisco FSO Advantage bundle, which provides real-time ingestion of network intelligence metrics within application observability and real-time application dependencies for network operations.

In its press release, Cisco concluded: “Only Cisco can combine the required vantage points of applications, networking, and security at scale that can power true Full-Stack Observability.”

In April this year, Cisco introduced its new “self-learning contact center” innovation plan for its Webex Contact Center.

It plans to embed more AI into its CCaaS platform, which learns from customer conversations and adds new contact center capabilities.

Earlier in the year, Cisco made a commitment to support its legacy contact center customers.

Leveraging its global resources, Cisco’s business model lets it innovate across three contact center offerings: On-Premises Contact Center, Contact Center Enterprise, and Webex Contact Center. Customers will, therefore, be able to operate on-premise, in the cloud, or both.



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