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Contact Centre
Triple Impact Connections Deploys CXone to Support Rapid Growth
Speech Analytics
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
Data & Analytics
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
CRM
Salesforce Launches Einstein 1 Field Service Edition
MaxContact, TForge Bring Omnichannel Experiences to South Africa
Gartner Predicts the Rise of Autonomous Agents
Voice of the Customer
Medallia Appoints New CRO to Support Growth
King Power Slashes Operational Costs with 8×8’s SMS API
GoTo Introduces Contact Center Pro for Larger Businesses
Enghouse Introduces ‘Next-Gen’ AI Suite For Contact Centres
VOXI by Vodafone Is the ‘First’ UK Telco to Deploy GenAI Chatbot
MaxContact Launches Partner Programme to Assist CCaaS Resellers
Playvox Launches Its WFM Solution on the Five9 CX Marketplace
Vulnerable Persons Charity Partners with Global CX Specialist
Court Orders Air Canada to Pay Out for Chatbot’s Bad Advice
