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Contact Centre
Genesys Launches ‘Industry First’ Free CCaaS Trial
Voice of the Customer
InMoment Releases an “Industry-First” GPT-Fuelled Innovation for VoC
Gartner Urges Businesses to Join the Machine Customer Megatrend
Zoom Repurposes Its Contact Center for Use in the MLB
NICE Achieves Milestone of One Million Agents on CXone
Microsoft Launches New Agent-Assist Tools for Contact Centers
Symphony Technology Group Acquires Momentive for $1.5BN
The 8×8 Contact Center Gets an AI Upgrade
MSP Espria Adds Five9 to its Portfolio
Data & Analytics
Domo’s Founder Retakes the Helm as CEO
Qualtrics Unveils AI Applications to Assist Frontline Employees
55% Would Change Brands for Better Customer Experience
