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Data & Analytics
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
Contact Centre
Talkdesk Endures Third Round of Layoffs in 14 Months
SAP Launches Generative AI Copilot “Joule”
NICE Introduces New Integration Hub, Makes CXone Available on Azure
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
ServiceNow Augments Its Customer Service Management Platform with GenAI
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Acqueon Receives Amazon Connect Ready Partner Designation
CRM
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Bandwidth Launches AIBridge with Google and Cognigy
