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AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
SAP Connect 2025: The Top 10 Announcements (So Far!)
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
Zoomtopia 2025: The Top 10 Announcements
Workday Rising 2025: The Top 5 Announcements
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
HubSpot INBOUND 2025: The Top 10 Announcements
The Women in CX UnConferences Return in Fall 2025
Contact Center & Omnichannel
The Top Contact Center Events for 2025 (Updated!)
The CX Awards 2025 Winners Announcement
The CX Awards 2025 Finalists
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
