The CX Awards 2024: Revealing Our Dazzling Finalists!

After sifting through hundreds of entries, only the cream of the crop remain

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Published: February 15, 2024

Charlie Mitchell

Set a reminder to watch the final CX Awards 2024

From CCaaS to CRM, there are hundreds of vendors across the vast world of customer experience tech.

As such, competition is rife, and seeing through the weeds is tricky, with each provider promising to deliver a substantial ROI.

Thankfully, the CX Awards pays tribute to those tech providers that go the furthest to bring innovative customer experience visions to life.

But that’s not all. This year, the event also celebrates the organizations leveraging this technology to excellent effect, with new people and transformation awards.

As a result, the CX Awards 2024 is bigger than ever before, and it’s a privilege to reveal the finalists.

CX Awards 2024 Finalists

Across 20 categories, our finalists have gone over and above, highlighting how their offerings guide the way towards customer experience excellence.

Each has impressed our team of 16 distinguished CX analysts, consultants, and practitioners, showcasing their ability to innovate and execute complex deployments.

So, a huge congratulations is in order for all the 2024 CX Awards finalists, as shared below.

Technology Awards

Best Virtual Agent Platform

  • NICE
  • PolyAI
  • Vonage

Best Workforce Engagement Management (WEM) Solution

  • Calabrio
  • NICE
  • Voss

Best Loyalty Management Platform

  • Concentrix
  • Pushly
  • SugarCRM

Best Microsoft Teams Contact Center Solution

  • Audiocodes
  • Contact Center 4ALL
  • Content Guru
  • Vonage

Best Enterprise Contact Center Platform

  • Avaya
  • Content Guru
  • UJET
  • Verint
  • Webex by Cisco

Best Mid-Market Contact Center Platform

  • 8×8
  • Broadvoice
  • Puzzel
  • Zoom

Best Conversational Intelligence Solution

  • CallMiner
  • Invoca
  • Tethr
  • Verint

Best Customer Experience BPO

  • Exl
  • Premier Bpo
  • Standard Focus

Best CRM Platform

  • Freshworks
  • Salesforce
  • SugarCRM
  • Zoho

Best CPaaS Platform

  • Tata Communications
  • Vonage
  • Webex by Cisco

Best Use of AI

  • Dialpad
  • Verint
  • Zenarate
  • Zoom

Best Use of Generative AI

  • Chattermill
  • Local Measure
  • Quiq
  • Talkdesk

Most Innovative Product

  • 8×8
  • Google Cloud
  • NICE
  • Vonage

Best Overall CX Solution

  • Freshworks
  • Google Cloud
  • Sprinklr
  • UJET
  • Vonage

Transformation Awards

Best Customer Experience Team of the Year

  • American Medical Association
  • Cazoo
  • Premier BPO
  • Qashier

Best CX Deployment

  • BP
  • Haven
  • Stellar Elements

People Awards

In addition to all the awards above, the judges have selected their finalists for the following categories:

  • Rising Star – Organization
  • Rising Star – Individual
  • Women In CX Technology
  • CX Leader Of The Year

However, the finalists for these prizes – alongside the winners – will be revealed during the live final.

Register to Watch the Final

Set a reminder to attend the virtual final now to see who comes out on top.

It takes place on Thursday, the 29th of February, 2024, at 16:00 (GMT), with the crème de la crème of the customer experience space battling to become CX Award winners.

A Final Thank You to Everyone Who Entered

Scouring the hundreds of entries proved a tricky task for all our esteemed judges.

Indeed, they took significant care to craft a shortlist of finalists full of worthy names, each going above and beyond to showcase their CX excellence.

Of course, many missed the cut. However, all applications add real value to the event, and – on behalf of CX Today – I’d like to thank every participant for contributing to an awards showcase that has quickly become a stand-out on the customer experience calendar.

Next year, the opportunity to win will come back around. As such, we’d love the chance to welcome everyone back and share the stories of the amazing achievements many of you will make in 2024.

Nevertheless, for the lucky few finalists, the show rumbles on!

Who will stake their claim as a market leader and go all the way? Join us on Thursday, the 29th of February, to find out.

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