The winners of the CX Leaders Awards 2024 have officially been announced, and we’re thrilled to celebrate the trailblazers redefining customer experience excellence! From innovative strategies to leadership that inspires, this year’s winners have demonstrated unparalleled dedication to elevating CX standards.
These awards highlight the most impactful leaders, innovators, and teams in customer experience, and we’re proud to celebrate those who are setting new benchmarks in the field.
With categories spanning innovation, leadership, and rising stars, these awards spotlight the industry’s best and brightest. Congratulations to all the winners who continue to shape the future of customer experience!
Meet the Winners
Industry Awards
Innovator of the Year
Barry Cooper, President of NICE CX
Barry is setting new standards in customer experience with breakthrough ideas and innovation. Let’s celebrate his game-changing contributions.
CX Leader of the Year
Jay Patel, Senior Vice President & General Manager at Cisco Webex
Jay has made outstanding contributions to the world of customer experience.
Women in CX Leadership Award
Rebecca Jones, President at Mosaicx
Rebecca has been leading the way in customer experience, inspiring with her innovation and influence.
Culture Champion of the Year (Industry)
Christopher Brooks, Head of Consulting at Lexden CX
Christopher has paved the way as a leader creating inclusive and engaging workplaces.
Industry Influencer of the Year
Christopher Brooks, Head of Consulting at Lexden CX
A second win for Mr. Brooks, Christopher has been helping to reshape customer experience with his insights and advocacy.
Rising Star of the Year
Vaishali Dialani, Senior Customer Experience Strategist at Konabos
Vaishali is a promising talent in CX who is already making waves in the industry.
Editor’s Choice Award
Jamie Carter, Voice of the Customer Manager at Belron
This special recognition goes to an individual whose dedication and achievements have made a lasting mark on the customer experience industry.
Enterprise Awards
CX Leader of the Year
Brian Higgins, Chief Customer Experience Officer at Verizon
Brian has been driving digital transformation, making a real difference in his organization and beyond.
Culture Champion of the Year
Jonathan Crees, CX Manager at Gillies of Broughty Ferry Ltd
Recognized for cultivating inclusive and engaging workplaces that enhance CX.
Team of the Year
Carnival UK
The team at Carnival UK have demonstrated incredible collaboration and success in implementing customer experience solutions. Let’s celebrate their teamwork and achievements.
Rising Star of the Year
Jacob Eells, Customer Support Manager at CareScribe
An exciting emerging talent, Jacob is making a significant impact early in his career and shows a bright future in customer experience.
A Message from Our Chair of Judges
Charlie Mitchell, Senior Editor of CX Today & Chair of Judges, shares his thoughts on this year’s awards and fantastic winners.
“Congratulations to all winners of the CX Today Leaders Awards 2024! With almost 200 entries and fierce competition, walking away as a winner is no mean feat.”
“I also want to thank everyone who took the time to send in an entry. You helped make this event a resounding success, and we hope you’ll be back next year, ready to share your successes from 2025.”
“Additionally, I must applaud our illustrious judging panel. We couldn’t have run these awards without their hard work and commitment to spotlighting CX talent.”
“Finally, I’d like to underline how these awards allow us to keep our finger on the pulse of the industry. That’s critical as we continue to grow, so we can keep sharing new insight with our burgeoning base of regular readers.”
Stay tuned for more stories about their remarkable achievements.
