CCW Customer Experience Trends, Challenges & Innovations
Online
14 Sep 2021 - 16 Sep 2021
This CX event will discuss among other topics new trends, challenges and innovations being brought about the COVID-19 pandemic and ways in which organisations can improve their CX offerings. While the agenda is yet to be officially released, speakers include:
- Brian Cantor, Principal Analyst, CCW Digital Director, CCW Digital
- Sandy Ko, Senior Analyst, Customer Contact & Conference Director, Customer Management Practice
- Matt Wujciak, Analyst, Staff Writer, CCW Digital
