CCW Disrupt 

CCW Disrupt is the innovation event of 2021, guiding business leaders in developing a customer contact strategy flexible enough to handle any wave of disruption in the wake of COVID-19. Attendees can benchmark against leading organisations that have successfully pivoted their customer strategy and navigated operational change so they too can become innovators shaping customer contact. Highlights include:  

• First-of-its-kind event focusing on disruption proof and innovation, discussing ground-breaking strategies and setting the new norms and benchmarks for the post-COVID era 
• Critical thinking among peers to reimagine future models and engage in critical conversations to shape contact centre roadmaps 
• In-Person Virtual and On-Demand access to every single session 
• CCW Disrupt will bring together the most senior and forward-thinking leaders to this unique, elite gathering 
• Brainweaves, a unique learning format, providing attendees with fast and focused exposure to leading topics