ICMI Contact Centre Expo – A Digital Experience

ICMI Contact Center Expo – A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.

This event will cover:

• Valuable strategies for successfully hiring and onboarding
• Creating a positive culture that increases engagement and minimizes attrition
• Elevate your strategy and leadership to drive customer experience
• How to foster leadership skills to ensure ongoing success
• Maximise productivity and operations of the people, processes, and technologies at your disposal
• Learn critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency

Some of the Key Speakers:

• Laura Bassett, Senior Director Product Marketing, NICE InContact
• Melissa Boyle, Regional Vice President, Service Cloud, Salesforce
• Steve Cadigan, Founder, Cadigan Talent Ventures & Former Chief HF Officer, LinkedIn
• Leslie O’Flahavan, Principal, E-WRITE
• Justin Robbins, Chief Evangelist, CX Effect
• Adam Settle, Chief Experience Officer, Sharpen

and many more.