Digital messaging firm Quiq has announced the addition of two new product features to its cross-channel Conversational AI platform: payments and surveys.
Quiq’s new payments and customer survey features help brands enhance the quality of every customer interaction, drive higher sales within every conversation, and reap the benefits of real-time customer feedback.
Quiq CEO and Co-Founder, Mike Myer said: “The ability for retailers to quickly and securely accept payments in Conversational Commerce is a game changer. Customers no longer need to share their sensitive credit card details with an agent on the phone and consumers can interact with their favorite brands at the exact time and place of their choosing, which is increasingly on the go via SMS, text or other messaging platforms.”
“In addition, Quiq’s in-conversation surveys give retailers the core functionality of a traditional survey tool with the flexibility to design, distribute, and analyze customer survey responses across multiple text channels. Both new product features deliver a superior customer experience that drives higher customer satisfaction and retention through timely feedback, makes payments easy, and ultimately generates significantly more revenue for brands.”
Quiq’s Conversational Commerce Payments enables brands to safely and securely accept payment across all Quiq supported channels including SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram, Facebook Messenger and more — in over 170 languages.
Quiq has standard support for Stripe and Braintree payments platforms and integrates with any brand’s payment processing platform, through the Quiq Payments API.
Quiq’s In-Conversation Surveys enable a short survey to be sent immediately following the end of a customer interaction regardless of the channel (e.g. SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram and Facebook Messenger and more), empowering retailers with a multi-channel, customer feedback loop that delivers real-time insights.
The surveys do not require any coding skills and are event-based and triggered at specific customer interaction points, such as the end of a conversation. The ability to converse with clients immediately following a conversation about their customer experience allows brands to quickly and effectively deal with complaints.
