Support automation platform Capacity has announced the release of a new solution for the mortgage industry.
The company framed its offering as a response to the need for digital transformation in the mortgage and real estate spaces, with the new solution intended to offer an improved digital customer experience while simultaneously streamlining operations.
The solution automates support and business process, with Capacity claiming it answers over 90% of all prospective and current borrower questions without any human intervention. It includes a no- and low-code platform, accessible via conversational AI, which enables human-AI cooperation and task management, as well as a workflow automation suite and developer platform.
“The mortgage and real estate industry runs on an antiquated system that is not up to par with the current digital environment and is in dire need of a remodel to stay competitive. The companies that are digitising their operations with support automation tools are the ones who will come out on top,” said Capacity CEO, David Karandish.
The company’s offering is currently being utilised by mortgage companies including Assurance Financial, AmeriSave Mortgage Corporation, PRMG and Flagstar Bank.
“With Capacity’s support automation platform tailored for mortgage companies, our goal is to centralise information so teams can do their best work,” said David Karandish. “We ensure a company’s intelligence, apps, documents and knowledge are easily accessible in one platform instead of scattered across multiple point solutions — bringing meaningful improvements to the employee and customer experience.”
Back in July, the company debuted an AI platform for automating support and business processes.
“With Capacity’s support automation platform, teams can work more efficiently knowing the information they need is readily available whenever they need it,” said David Karandish, at the time. By ensuring a company’s intelligence, apps, documents, and knowledge are easily accessible in one platform instead of scattered across multiple point solutions, we’re fulfilling our mission by bringing meaningful improvements to the employee and customer experience.”
