Study Finds Work From Anywhere User Complaints Up

William Smith

A survey from Cato Networks found that companies continued to struggle to support remote workers despite COVID-19 investment

Study Finds Work From Anywhere User Complaints Up

A new report from enterprise networking and security company Cato Networks has found that despite investment in remote access infrastructure due to the ongoing COVID-19 pandemic, companies are still struggling to enable remote working. 

The secure access service edge (SASE) platform’s Work From Anywhere Survey found that remote access technology frequently failed to meet enterprise requirements, with support and helpdesk teams having to pick up the slack. 

“The pandemic has shown us that businesses are no longer tied to a specific office or location,” said Eyal Webber-Zvik, Vice President of Product Marketing at Cato Networks. “By implementing a work from anywhere model, businesses are transitioning to a more efficient and collaborative way of doing business, allowing them to better meet the needs of their customers, as well as their employees.” 

Security Concerns in the New Normal 

Among the findings were that the practice is here to stay – with 82% of respondents saying that their companies would continue with either work-from-anywhere or fully remote options. However, 78% said that they were spending more time supporting remote workers – with 47% saying time supporting remote workers had grown by over 25%. 

Providing secure internet access wherever it is needed continued to be a top priority for 67% of respondents, but that faced challenges in three main areas: 

  • Service delivery, with 52% saying users complain about connection instability 
  • Application performance, with 36% stating that slow application response was the most dominant remote user complaint 
  • Security, with 44% suggesting they couldn’t provide remote workers with the same level of security for all traffic as their office counterparts 

“Work from anywhere has shifted business focus from the place of work to the users and the work they need to do,” said Webber-Zvik. “This shift created a whole slew of operational and budgetary challenges for IT in service delivery, access optimization, and pervasive security that are designed around locations rather than people. We are now able to identify these issues and address them.”



Join our Weekly Newsletter