Contact Center & Omnichannel
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
QA: The Contact Center Leader’s Guide to Quality Assurance
Event News
Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024
Customer Analytics & Intelligence
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
How to Get the Most Value from Your CCaaS Investment
The Zoom Contact Center Is Now Available on the AWS Marketplace
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
CX TV
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
