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Security, Privacy & Compliance
Your Customer’s Data: Who Has the Keys?
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
AI & Automation in CX
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
AWS Expands PCI DSS Compliance to New Services and Regions
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It
South Korean Telcos Battle It Out For Customers After Data Leaks
Europe’s AI Push Could Reduce Customer Control Over Data
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Scam Attempt Against Binance Highlights Growing Threats to Customer Support Teams
The AI Transparency Crisis Regulators Can’t Ignore
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Contact Center & Omnichannel
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
