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CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Security, Privacy & Compliance
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
Contact Center & Omnichannel
The FCC Just Made Offshore Call Centers a Boardroom Problem
Community & Social Engagement
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
How to Build AI Audit Trails That Stand Up to Regulatory Scrutiny
Customer Analytics & Intelligence
BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions
Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk
ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks
Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys
AI & Automation in CX
Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service
US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow
Crunchyroll Hack Exposes Customer Support Data in Vendor Security Incident
As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity
Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload
Cisco Warns on AI Agent Risks, Launches New Security Capabilities
Enterprise LLM Governance: Your Model Is a Compliance Risk Until Proven Otherwise
Connecting Compliance and Customer Experience is the Growth Advantage You Need
Why CX Teams Are Cutting Back on AI Hype and Doubling Down on Governable Automation
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Who is Liable When AI Agents Go Rogue?
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
