Home → Security, Privacy & Compliance
Contact Center & Omnichannel
The New Considerations for Contact Center Security & Compliance
Stop Compliance Failures Before They Cost You
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
CRM & Customer Data Management
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
How Government Agencies Can Balance AI Innovation with Security and Trust
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
The Google-Salesforce Customer Data Breach: What Really Happened?
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
