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Security, Privacy & Compliance
Your Customer’s Data: Who Has the Keys?
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Misconfigured Software at Petco Exposes Sensitive Customer Data
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Journey Orchestration Governance and Design: Making Orchestration Sustainable
ServiceNow Expands Its Security Reach With Veza Buy
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Contact Center & Omnichannel
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
