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CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Security, Privacy & Compliance
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
The AI Transparency Crisis Regulators Can’t Ignore
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
AI & Automation in CX
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Misconfigured Software at Petco Exposes Sensitive Customer Data
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Journey Orchestration Governance and Design: Making Orchestration Sustainable
ServiceNow Expands Its Security Reach With Veza Buy
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Who is Liable When AI Agents Go Rogue?
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
