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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
Genesys Scoops Its Second-Largest CCaaS Win Ever
Event News
Zoomtopia 2025: The Top 10 Announcements
CRM & Customer Data Management
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
