Service Management & Connectivity

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Event News

Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

Contact Center & Omnichannel​

Oracle’s Role-Based AI Agents Promise to Boost Revenue

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Contact Center & Omnichannel​

Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce & Accenture

Contact Center & Omnichannel​

Connected Intelligence and the End of the Drudge Work, Says Nate Brown

Customer Engagement Platforms

How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses

Contact Center & Omnichannel​

The New Considerations for Contact Center Security & Compliance