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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
CRM & Customer Data Management
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
SAP Previews AI-Powered Enhancements to CX Platform
Why Workforce Management Needs a Human Touch
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Customer Engagement Summit 2025 Set for London Return
Event News
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Dreamforce 2025: What Might Salesforce Unveil?
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
Genesys Scoops Its Second-Largest CCaaS Win Ever
Zoomtopia 2025: The Top 10 Announcements
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
