Kore.ai has announced a new conversational AI offering for smaller businesses.
The XO Express platform packages elements of Kore.ai’s Magic-Quadrant-leading XO solution.
Yet, the focus is on delivering a “simplified and approachable” way to support smaller businesses in building their own bots.
In other words, Kore.ai is putting its technology in the hands of more non-technical users by removing the need for in-house AI or developer expertise.
As such, smaller businesses can spin up virtual agents faster, which they can deploy across commerce, marketing, sales, service, and beyond.
Additionally, Kore.ai promises that the offering is “highly affordable” to further lower the barriers of entry for SMBs.
Thrilled to bring this to market, Raj Koneru, Founder and CEO of Kore.ai, said: “XO Express turns the experience of building an AI Chatbot into an intuitive and fun-filled one, free of jargon.
You don’t need to be an expert or understand the intricacies of conversational AI. Anyone with a business idea can access the XO platform to build AI chatbots and create an affordable contact center.
“It allows smaller businesses the freedom to explore, innovate, and scale amid technological changes and rising customer expectations cost-effectively.”
Kore.ai also suggests that the system can scale multiple systems of record, which is particularly useful in the SMB space, where businesses often rely on integrated point solutions.
Via this capability, the XO Express platform may also reach across various functions, automate more use cases, and deliver a greater ROI.
Kore.ai Has Embedded GenAI Across the Platform
Like Kore.ai’s hallmark XO solution, the XO Express platform includes “everything” an SMB needs for security, compliance, out-of-the-box integrations, and languages support.
Moreover, the core capabilities within the Express offering are the same, just delivered with a simplicity-first approach. Those include the vendor’s generative AI (GenAI) capabilities.
While the mention of GenAI may rouse a sense of unease, Kore.ai doesn’t just plug its platform into a business’s knowledge base and have it answer questions autonomously.
Yes, that’s an option. But, for businesses that don’t have a robust enough knowledge management strategy (which is most), Kore.ai offers other GenAI features.
Such features include automated and configurable no-code bot flows, customer intent mapping, and post-conversation summarization.
These capabilities not only accelerate bot deployments but also highlight new automation opportunities to drive further operational efficiencies.
Indeed, these are all part of a bigger future for conversational AI platforms, with Gartner predicting that 75 percent of these solutions will embed GenAI by 2026.
With its XO Express Platform, Kore.ai ensures that the midmarket doesn’t get left behind.
That message resonated with Tallahassee State College, Florida, which will deploy the solution to design and orchestrate interactions with its students.
“These tools provide a way for non-technical staff to design interactions between our students and the virtual assistant that can provide answers to their questions and even let them transfer to a human agent,” said Bret Ingerman, former Vice president of IT at Tallahassee State College.
And, because XO Express is built on top of the sophisticated Kore.ai toolset, our technical staff can enhance the virtual assistant by easily integrating with other systems to provide for an even more powerful virtual assistant that can do things for, and on behalf of, our students.
Other interested organizations – of all sizes – may leverage a free trial of the XO Express platform by contacting Kore.ai.
Meanwhile, some may be more interested in GALE, another solution launched by Kore.ai this month, offering an “industry-first” GenAI playground to enterprises.
