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Contact Center
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Conversational Intelligence: 5 Use Cases to Enhance Contact Center Performance
Customer Data Platform
Zendesk to Acquire Service Automation Provider Ultimate
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
CRM
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Conversational AI
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
6 Reasons to Invest in Contact Center Generative AI
Loyalty Management
10 Ways Generative AI Will Change Agent Experiences
10 Impressive Amazon Connect Features for CX Success
GenAI for Contact Centers: The Latest Trends and Statistics
Workforce Engagement Management
Verint Secures $20MN Megadeal as It Bets Big on Bots
