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Customer Analytics & Intelligence
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
AI & Automation in CX
From Cost Centre to Growth Engine – The ROI Case for Proactive CX
Contact Center & Omnichannel
QA Automation – How Far Can We Push AI?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
RingCentral and Verint Form WEM Partnership
Bringing Vision to Customer Support: A New Era in CX with TechSee
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Event News
Avaya at Gitex 2024: Key Takeaways
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
CX TV
Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO
AI In the Contact Center: 5 Starting Points
