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CRM
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Contact Center
“Thousands” of Microsoft Customer Service Agents Test Copilot
Gartner: These Three Technologies Will Transform Customer Service By 2028
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Kura Invests In Avaya Enterprise Cloud to Enhance CX
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
The 5-Star Customer Service Skills Agents Need Today
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
Salesforce Debuts Slack Sales Elevate
Microsoft’s CX Business Surpasses $1 Billion in Sales
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Voice of the Customer
Qualtrics Brings Generative AI to “Every Part” of Its Platform
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
The Ultimate Google Contact Center AI Review
Gladly Snaps Up Thankful, Launches AI & Automation Platform
